All Sales are final
Faulty items
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Liberty Steams takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to resolve the problem.
If you have received a product that is deemed faulty we will honour replacements on faulty pairs for up to 10 days post purchase date.
We ask you to contact lg@libertysteams.com to notify us of the fault and for further information on seeking a replacement item. We will require a clear photo of the item to assess the fault.
Incorrect item or order
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If you receive an incorrect item or order, please contact lg@libertysteams.com to notify us of the issue. You have up to 10 days post purchase date to advise us that you have received an incorrect item or order.
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Order cancellation requests, Changes to orders
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We send out parcels hourly so we are unable to cancel orders or make changes to the items in the order.
If you discover that you have made a mistake with your order address, please contact Customer service immediately at lg@libertysteams.com as we may be able to fix mid transit. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.